Shipping Policy

Preorder fulfillment

Orders begin shipping September 23, 2026. Orders may ship in batches based on order date, product availability, and personalization requirements.

Shipping charges and tax

Shipping options, charges, and applicable sales tax are calculated and displayed by Square during checkout.

Processing

Non-personalized and personalized orders may have different processing times. Business days do not include weekends or federal holidays. Large, bulk, corporate, church, and event orders follow the timeline confirmed in the applicable quote or agreement.

Tracking and delivery

When tracking is available, it will be sent to the email or mobile number associated with the order. Carrier estimates are not guarantees. AJ Michel is not responsible for carrier delays, weather disruptions, or an incorrect address supplied by the customer.

Address changes

Contact custom@ajmichel.com immediately. Address changes are not guaranteed after an order enters production or fulfillment.

Lost, damaged, or incorrect packages

For a damaged or incorrect order, contact AJ Michel promptly with the order number and clear photographs of the product and packaging. For a package marked delivered but not received, first check the delivery area and contact the carrier, then email AJ Michel for assistance.

International shipping

International availability, duties, customs charges, and delivery estimates will be shown at checkout when supported. Customers are responsible for import duties or fees unless Square checkout expressly states otherwise.